Having trouble verifying your listing? Here are some tips to help resolve common issues.
Having trouble verifying your listing? Here are some tips to help resolve common issues.
Check your messages: You may have been sent additional information via text or email. Do you think you may have missed an email? Check your spam folder or contact support@garaje.app for assistance.
Some features required to complete the location verification process are not available on older versions of the Garaje app. If you've been asked to match photos in the Garaje app but the latest update isn't available for your phone, you'll be able to verify by recording videos and uploading them to your account on the Garaje website instead.
You can ask someone else to follow the verification process on your behalf using their phone.
The Garaje app may need permission to access your camera and location sharing. Still not working? Try refreshing the app.
Take outside photos in daylight and indoor photos in a well-lit room. Shoot from the same angle as the photos you've been asked to match and keep the phone still while you snap. Make sure both verification photos are clear and in focus.
If your video's upload size is larger than 100 MB, try taking shorter videos or reduce the video quality in your phone camera settings.
Use another landmark or sign: If there is no sign on your street, try submitting a video of the nearest intersection of your street, or an intersection no more than two streets away.
Re-verify your listing's location: Your verification badge may be removed if you recently changed the location of your pin. In this case, you will need to verify your listing location again.
Drivers should feel confident that a parking lot listing is real and where it says it is. That's why we ask lot owners to verify their listing's location.
Lot owners may be asked to demonstrate that their listing is a real parking lot, at an accurate location, and that they have access to that location.
You shouldn't have to worry that a listing is fake or isn't where it says it is. That's why we have the location verification program so that drivers can book with confidence.
Can't find what you're looking for? Our support team is here to help.